When employees face HR or system-related problems, Sarah encourages them to create support tickets instead of relying on scattered emails or chats.
This keeps communication organized, trackable, and easier for support teams to manage until every issue is resolved properly.
Support requests move through a structured workflow where employees and support staff can communicate clearly until issues are resolved.
| Failure | What the user sees | What happens next |
|---|---|---|
| Support ticket submitted without message content | Validation rejects empty ticket | Enter issue details before submitting |
| User submits duplicate ticket for the same unresolved issue | "You already have an open ticket" | Continue discussion in the existing ticket instead |
| Scenario | Behavior | Why |
|---|---|---|
| Employee uploads supporting files with a ticket | Attachments are uploaded and linked to the ticket conversation | Provides better issue context for support teams |
ZettaHRM
A modern HRM workspace for employee management, attendance tracking, leave approvals and structured day-to-day HR operations.