Back to Playbook
Prologue

. The Why

What Zetta HRM Solves

Managing people is hard. Payroll, attendance, leave, shifts, compliance — spreadsheets break, emails get lost, and nothing talks to anything else. Zetta HRM pulls it all into one platform built for small and mid-sized teams: from hire to separation, from the morning check-in to payday.

Who It Is For

  • HR Managers — run payroll, track attendance, manage leaves and approvals
  • Company Owners — oversee costs, configure policies, control access
  • Employees — check in, request leave, view payslips, update their profile
  • Platform Teams — manage billing, subscriptions, and multi-company support

How This Playbook Works

Each chapter follows one complete use case through the customer's eyes. Every chapter has four parts:

  • Story — a narrative walkthrough so the flow makes sense
  • Happy Path — what happens when everything goes right
  • Failure Modes — what can go wrong, what the user sees, and what happens next
  • Edge Cases — the unusual situations, and how the system handles them

The chapters follow a natural arc: a customer arrives, signs up, sets up their company, runs the day-to-day, processes payroll, and grows. Each one builds on the last.

The Big Picture

The playbook is organised into five acts:

  1. 1First Contact — from landing on the homepage to first login
  2. 2Setting Up the Kingdom — configuring the company and HR policies
  3. 3Day-to-Day Operations — attendance, leave, self-service, communications
  4. 4Payday — payroll runs, loans, overtime, separation
  5. 5Growth & Governance — subscriptions, access control, audit, reports

Turn to Chapter 1 and meet Sarah, an HR manager sizing up Zetta HRM for the first time.